Privacy Policy
Last updated: 23 August 2026
Information we receive
This marketing site does not provide an account form or collect payment information. If you contact us by email, we receive the information you choose to include, such as your name, email address, gym details, and message. Our hosting and security providers may process technical request data, such as IP address, browser details, and access time, to deliver and protect the site.
Why we use it
We use contact information to respond to enquiries, arrange a demo or trial, and provide requested support. We use technical data for security, reliability, diagnostics, and aggregated site performance. We do not sell personal information.
Legal basis and sharing
Depending on the context, we rely on consent, steps requested before entering a service relationship, legitimate interests in operating a secure website, or legal obligations. We share information only with service providers needed to host, secure, operate, or respond through this site, and with the SupaGym admin service when you choose to request a trial. Providers may process data in other countries under their applicable safeguards.
Retention and deletion
We keep enquiry information only as long as needed to respond, provide the requested service, meet legal obligations, or resolve disputes. To ask what personal information we hold, request correction or deletion, or withdraw consent where applicable, email [email protected]. We may need to verify your request and may retain limited information where the law permits or requires it.
Request account and data deletion
To request deletion of your SupaGym account and associated personal data, email [email protected] using the email address or phone number registered with your account. We may ask for additional information to verify that you own the account.
We delete the account, profile information, membership-related personal data, uploaded photos, and app-related records where permitted. We may retain transaction, accounting, audit, or legally required records for the period required by law or legitimate business obligations.
For a shorter version of this process, see our SupaGym account and data deletion page.
Contact
Questions about this policy can be sent to [email protected].